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Centurylink not connecting with Comcast 800 numbers

A couple of days ago I got my latest Comcast bill and noticed it went up. So I called the 800 number. Got a fast busy. Tried the next morning and same thing.

Tweeted Comcast Care and they said everything was fine. It wasn't.

Talked to CenturyLink (yes, I still have a landline) and turns out Comcast switched long distance carriers and didn't test to see if analog connections worked . The CenturyLink CO did not recognize them. It is now fixed.

Another fine example of how everything impacts customer experience.


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