I'm all for electronic checkin for patients at clinics, but I wonder sometimes if the vendors actually use their own products. Take Phreesia for instance. Hand the patient a tablet with a stylus and voila! all their information is electronically captured.
Except when a 4 minute paper process turns into a 15 minute ordeal for the patient. Bad UX design, signatures that have to be entered 3-4 times to be accepted, sporadic issues with the stylus not registering and the unit is very heavy and awkward to hold.......
And before the patient logs out they have to watch a drug commercial.
It's embarassing.
