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13 January 2012

Are 800 numbers necessary?

We've had a personal 800 number since the mid 90's.  It made sense when everyone had to pay by the minute for long distance.  Now, no one pays extra for long distance. 

As a business, I prefer calling a real area code rather than an 800 number.  The only time it makes sense is if it is really easy to remember the last 7 digits.

Posted at 09:03 AM in customer service | Permalink | Comments (1) | TrackBack (0)

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