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June 2011

Goodbye IPower, hello TMDHosting

I've been with iPower for a very long time for hosting my website and email servers.  But I keep having problems with the web site and email servers.  When I contact customer support asking if there is a problem, they ask me for gobs of information I don't have and then close out my support ticket.  Over and over.

Never have this problem with TMDHosting.  They actual read my support ticket, think about it and give me a thoughtful answer.  So I'm starting the slow process of moving all my web sites and server off of iPower. <sigh>.

Customer retention is a big deal.  I wish people would care more about my business.