The problem with having favorite shoes is you wear them a lot and they wear out. So I decided to get ahead of the curve and try to find a new pair of shoes so I would never have that awkward phase with no favorite shoes. I've used Zappos before (nice selection of Pumas) so I found an interesting pair there. I also found a nice pair at Cole Haan (no local stores).
On Friday I placed both orders within 10 minutes of each other. Selected standard shipment and the prices were within $10 from each supplier. For some reason I always buy stuff on Thursday and Friday because you get the weekend for transit.
Zappos process the order and told me they loved me and upgraded to overnight shipping. And I'll get them today (Monday) and yes I checked and UPS is driving around the neighborhood right now with my shoes.
I check status at Cole Haan and they have not shipped yet. And no phone number, I had to send an email to see what is going on. Stay tuned.
Here's what Zappos did right:
1) over communicated
2) give me more than what I expected
3) had multiple way for me to contact them
And you should be doing the same.