A lot of moaning and groaning about the airlines, but there is a ray of hope. Trying to get back from Ottawa yesterday there was a flight delay causing me to miss my connection.
The fine folks at YOW (really, that's their code), figured out an airport hopping schedule to get me back home. Which it did. YOW is WOW!
So since it was on another airline, I didn't get credit. I sent an email to Delta, walking them through the entire situation, and within 2 hours everything was fixed.
How about that?
More on why I was in Ottawa later.
The Delta dot com Web site leaves a lot to be desired.
It would not take my credit card billing address for a reservation I made on-line and this led to three hours of off-shore tech support folks trying in vain to get my reservation to go through. I'll bet others have had similar problems.
The folks at Delta need to address this problem. I had hoped better experiences from Delta. I'll continue to go with Southwest when ever possible!!!
Posted by: Paul Nutcher | 17 December 2007 at 08:50 AM