I've had the same plan, same number with ATT wireless - Cingular - ATT for 12 years. They're turning off the network, and wanted to jack my bill by 500%.
I'm with Sprint now. Tried to buy from website. Didn't work. Tried calling, and after 3 tries and 3 hours got the wrong plan and wrong phone. So went to an independent Sprint / Nextel office. Got it all done, switched over the number in 45 minutes.
Local touch is everything. Always go to an independent. Same price, less hassles, better service.
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