After hosting our own SugarCRM system at a hosting site and testing it, we realized one of the modules couldn't quite do what we needed it to. So we decided to use Salesforce.com. So I got the contract, digitally signed it with my Verisign id and sent it in.
Where it was rejected.
You see, Salesforce.com does not accept digital documents. So I had to print it out, sign it with a pen, and fax it to them.
Umm, Earth to Marc.
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