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23 July 2006


Mary Schmidt


Yes, I hate it when I hear Microsoft has "upgraded" or "improved" something - great, another cycle of debugging and new problems.

Unfortunately, this tendency to "improve" the product isn't limited to technology (or Coca-Cola) - cosmetics companies do their best to lose loyal customers. For example, I finally gave up on Prescriptives because my liking a particularl product or color was the kiss o' death. Yep, they discontinued it.

Compare and contrast to Morton Salt. Yes, they have several different variations of salt - but the basic logo and product hasn't changed in ages. And, they just keep trundling along.

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