Everything I want is on Comcast analog, except for the SciFi channel. So a new season started 3 weeks ago, and my digital receiver is quite unhappy. Techs have been out for the last couple of weeks and cannot figure it out, other than when it gets hot, they have problems.
So I decided to have a chat with the billing people to see if I could get a credit for part of my bill:
Nate.12638 > Thank you for contacting Comcast Live
Chat Support. My name is Nate.
I am happy to be of assistance to you this evening.
May I please have your name as well
as a brief description of the issue you are experiencing
or question you have?
bruce > Hi Nate, this is Bruce.
bruce > We have digital cable so I can watch Sci-Fi.
Everything else we watch on analog.
It's been cutting in and on for three weeks now
and the line techs cannot fix it. They say it's the heat.
Nate.12638 > Hi Bruce.
Nate.12638 > How may I help you today?
Nate.12638 > OK Bruce. What can I assist you with today?
bruce > I'ld like a credit for my digital cable which I cannot use.
Nate.12638 > Bruce, we'll be happy to give you a service credit
once the problem has
resolved itself. We give full service credits.
If you'd be kind enough to contact us once
the problem has been resolved for over 24-48 hours,
we'll be happy to apply a credit for you.
Nate.12638 > Is there anything else I can help you with today?
bruce > Oh, so I should call you back in September?
Nate.12638 > Please call us once the problem resolves itself, Bruce.
Nate.12638 > Is there anything else I can assist you with?
bruce > no thanks
Nate.12638 > Not a problem Bruce.
Nate.12638 > Thank you for contacting Comcast Live Chat Support.
For your convenience,
we're here 24 hours a day, 7 days a week.
You can also contact us via phone
at 1-800-266-2278 (COMCAST). Have a great night!
Nate.12638 > Analyst has closed chat and left the room
I don't think Nate thought I was funny. So I called into the 800 number and they're investigating.
So I cannot get service because they cannot fix the problem. I cannot get a credit because the service doesn't work.
But if you pay your bill one week late you get a nasty gram talking about them cutting off your service.