Got a bit of feedback on my Logo post. First off I'm real impressed with Logoworks tracking all the blogs and responding. We all could learn something from them. Marketing is a conversation and they do that well.
And a correction. As Rob pointed out, Logoworks only makes 40% gross margin on a project like mine. Now that's a great business model.
So figuring maybe I got the "satisfaction guaranteed" part wrong I thought I better double check. Looks like I got that part correct. Here's my on-line transcript.
Wally: Hi, how can I help you?
you: Hi Wally, I have an ongoing project which has dead ended after 7 weeks. What's the process for getting a refund of my money?
Wally: What is the name of the project?
Wally: Hold on just one moment while I pull that account up.
Wally: It looks like you are already in the revisions process and so you are no longer eligible for a refund. We obviously want to make sure that you are happy with the logo that you finalize so we can offer you some new compositions to see if you can get closer to a finalized logo.