My 7" 40GB $62 Traveling Tablet: Amazon Fire

Centurylink not connecting with Comcast 800 numbers

A couple of days ago I got my latest Comcast bill and noticed it went up. So I called the 800 number. Got a fast busy. Tried the next morning and same thing. Images.duckduckgo.com

Tweeted Comcast Care and they said everything was fine. It wasn't.

Talked to CenturyLink (yes, I still have a landline) and turns out Comcast switched long distance carriers and didn't test to see if analog connections worked . The CenturyLink CO did not recognize them. It is now fixed.

Another fine example of how everything impacts customer experience.

Comments

The comments to this entry are closed.