B2B Startup Success: Start with the long tail
Security Lapse at Delta in SLC

Delta's New Website not tested, causing problems

Delta put up a new website and the IT folks did a lousy job testing.  On Mountain Lion with Firefox Delta won't print boarding passes and won't let you book a flight.  On my Air it said I had an old browser and asked me to update.  When I went to see the list of supported browsers it gave me a 404 error, page not found.

So looking for support, well they took off the Delta.com support. Funny thing, reservation people are now handling website support calls.  A 50%-75% increase in call volume.

Nice job Delta.

update: After filling out a complaint form, I got a reply with a support number: 888-750-3284



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