Last Wednesday I received an iTunes gift of a game. Just click on the link and away you go.
Not this time. iTunes tossed out a 5002 error and I got no further. So I spent an hour reading through the support documentation and trying everything they recommended. Finally threw in the towel and called support.
Here's the good news. A real person talks to you. After spending 45 minutes on the phone got escalated. After 20 minutes on the phone with Don, got escalated again. Still waiting for resolution.
I'm still scratching my head as to why they just didn't give me a new code for the game.
Update: Day 10. Apple still doesn't know how to fix the bug in iTunes. Asked for a new code for the game and found out that wouldn't work until the bug is fixed. If I was the game maker, I would not be amused that people pay for their game and cannot use it.