Turns out that after Chase got into financial trouble last year, they started charging their customers almost $120 / year just to download transactions into Quicken. A friend called online banking twice to ask about the charges and both times they said "We don't charge anything, Quicken does".
After talking to Quicken, turns out that simply isn't true. It took a bank manager's phone call to get Chase to fess up that indeed it is their charge.
Great marketing strategy by Chase. Lie to your customers.
However there is a simple workaround. Turns out you can download your transactions to a file and then import it into Quicken. Takes a little extra effort, but you can think of better ways to spend $120.
Or maybe we all need to move to someone who doesn't charge.
That's pretty low of Chase. Thanks for the heads up.
Posted by: Jack Zufelt | 08 June 2009 at 10:14 AM
Wow, that's pretty sneaky and quite a risk for when customers find this out.
Posted by: Stefanie Hartman | 16 June 2009 at 06:04 PM
I'm closing my accounts there. They told me I had to pay $10 a month just for the convenience of downloading my data directly into Quicken. What a rip off!
Posted by: Liz | 17 August 2009 at 09:47 AM