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Web Site Red Flags

Amazon Web Services: Please Speak Up

Amazon's Web Services took a serious hit Friday due to an overloaded authentication server.   They fixed it and are taking both long and short term solutions to make sure everything is a.o.k. 

Well and good.

The number one complaint I've been hearing is not that it went away, but it was extremely difficult to find out what was going on.   You had to look at one thread to figure out what was going on.

Nothing on the blog.

No messages on the root page.

Aws My advice to my friends at AWS:  When you get your service health dashboard running, put it on the home page for the developers.  Please.

The marketing lesson here: over communicate, your fans will stick with you in both good times and bad.   


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