I admit, I was intrigued by a device you plugged into your phone line and Internet connection and you could make free phone calls forever. Then I got the price sheet. $440 for two phones. But you need to keep your land line. Dividing out the cost of fixed rate long distance into their price and the breakeven point is (drum roll please), 3 years. Then and only then are you ahead.
For those of you who work in corporate, imagine in this day and age trying to float a project with a capital recover period of 3 years. Oh, and we all know they'll be taking a bath for many years. Why? Because the only way they can avoid paying for local connect charges is if someone else's Ooma device happens to be in the local calling area of where you're trying to call. And also supposed that the local phone company isn't going to put the kabosh on strangers using your phone line, or your ISP for carrying stranger's VoiP calls.........
So of course I replied to the email and asked them the last two questions. And here's what they sent back (from donotreply):
Thank you for submitting your inquiry to ooma
Customer Support. In order to better service
our customers, we've created a new and
improved ooma Support Site.
To access the new site, please log into
the ooma lounge and click on the Support
tab. You'll find new and exciting
features such as a more robust
Knowledgebase full of new and improved FAQs.
You can also email or chat with one of
our ooma Customer Support representatives live!
The new and improved ooma Support Site is
just another way ooma hopes to deliver fast
and accurate responses to your inquiries.
Hmmm, I have to be a paying customer to get information before being a paying customer. And there is no support email on their website, but there is the White Rabbit area, where I find out that they were giving this away FREE to a lot of people (o.k. a couple of pennies). So while everyone else got it for free Ooma is telling me I'm a sucker and should sent them money.
I may be proved wrong but this looks like company that is going the way of SunRocket after they burn through the VC money.